{"id":1628,"date":"2025-04-01T15:05:09","date_gmt":"2025-04-01T15:05:09","guid":{"rendered":"http:\/\/softnary.com\/?p=1628"},"modified":"2025-04-01T23:09:21","modified_gmt":"2025-04-01T23:09:21","slug":"rebel-energy-customer-found-out-provider-went-bust-through-social-media-post","status":"publish","type":"post","link":"http:\/\/softnary.com\/index.php\/2025\/04\/01\/rebel-energy-customer-found-out-provider-went-bust-through-social-media-post\/","title":{"rendered":"Rebel Energy customer \u2018found out provider went bust through social media post\u2019"},"content":{"rendered":"
\n
\n\t\t\"An\t<\/div>
Customers can expect to be contacted by their new supplier in the next few days (Picture: Getty Images)<\/figcaption><\/figure>\n

One of the most complained about energy suppliers is going bust, with one customer saying they found out about the news through social media.<\/p>\n

Rebel Energy announced it is ceasing to trade, becoming the latest supplier to go under.<\/p>\n

This means that their entire customer base is now left without a firm \u2013 that is until Ofgem appoints a new one for them.<\/p>\n

A statement said: \u2018Rebel Energy is ceasing to trade. Ofgem, the energy regulator, is appointing a new supplier for our customers.\u2019<\/p>\n

Ofgem assured people that they will not see any disruption to their energy supplies, adding that they are protected.<\/p>\n

Rebel Energy\u2019s failure is the latest in a long line of suppliers going under in recent years.<\/p>\n

The news has impacted customer Jacqueline Coffey-Raven, who lives in Colchester, Essex.<\/p>\n

Like many people this winter, she has been scared to put her heating on and said she received no communication that Rebel Energy had gone bust.<\/p>\n

\u2018Rebel Energy has been a joke since day one,\u2019 she told Metro<\/strong>.<\/p>\n

\n
\n\t\t\"Norwich,\t<\/div>
Customers like Jacqueline have complained that the Rebel Energy app never worked (Picture: Shutterstock)<\/figcaption><\/figure>\n

\u2018I went with Rebel Energy when I had to move flat back in September 2024 because they were the cheapest but of course you get what you pay for.<\/p>\n

\u2018I\u2019ve tried to use the app to keep track of what I am spending but since day one it hasn\u2019t worked.<\/p>\n

\u2018I\u2019ve contacted them weekly since September to sort this and all I ever got told was they were in the process of building a new one.<\/p>\n

\u2018Even though I have a smart meter, Rebel Energy cannot take readings from smart meters so I\u2019ve had to do them by hand.<\/p>\n

\u2018All in all, they have been pretty shocking. Their customer service is appalling.\u2019<\/p>\n

Jacqueline added that Rebel Energy \u2018didn\u2019t bother\u2019 to tell customers like her that it had ceased to trade, instead she found out about the news on social media.<\/p>\n

\u2018We still don\u2019t know who we are paying at the moment,\u2019 she added.<\/p>\n

\u2018Because of the problems with Rebel Energy, I\u2019ve been scared to put my heating on before because I don\u2019t know how much I\u2019m paying.\u2019<\/p>\n

Alex Belsham-Harris, head of\u00a0energy\u00a0policy at Citizens Advice, said: \u2018The failure of\u00a0Rebel\u00a0Energy\u00a0will worry its 90,000 customers.<\/p>\n

\u2018With\u00a0energy\u00a0costs and household bills rising, this only adds to an already stressful situation.\u2019<\/p>\n

\n

\n\t\t\t\tWhat to do if you are a Rebel Energy customer?\t\t\t<\/h2>\n
\n

Ofgem\u2019s advice is not to switch, but to wait until they appoint a new supplier.<\/p>\n

Customers are also advised to take a meter reading to give to the new supplier in order to ease the switching process and protect any credit.<\/p>\n

Once they have been contacted, they can ask to be put on their new supplier\u2019s cheapest deal or look for an alternative deal from another supplier.<\/p>\n

They will not be charged exit fees for switching away from their new supplier.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

Simon Francis, Coordinator of the End Fuel Poverty Coalition, added: \u2018This is just another sign of the underlying failures in our\u00a0energy\u00a0market where the wider industry profits to the tune of\u00a0billions of pounds,\u00a0yet households remain at risk of having to pay the costs for failed\u00a0energy\u00a0suppliers.<\/p>\n

\u2018While it is reassuring that customers of\u00a0Rebel\u00a0Energy\u00a0should be protected under the Supplier of Last Resort measures, this will not be the end of the story.<\/p>\n

\u2018There are huge questions for Ofgem to answer, including the circumstances around this supplier\u2019s collapse and why the regulator\u2019s new\u00a0liquidity\u00a0rules appear to have failed in this instance.\u2019<\/p>\n

Ofgem said suppliers must now have capital to cover their risks and ring-fence certain areas of their finances such as customer credit balances under new rules.<\/p>\n

But some companies \u2018will still fail occasionally\u2019, it said, with the SoLR safety net ensuring that affected customers faced as little disruption as possible.<\/p>\n

Ofgem\u2019s director general for markets, Tim Jarvis, said: \u2018Rebel Energy customers do not need to worry, and I want to reassure them that they will not see any disruption to their\u00a0energy\u00a0supply, and any credit they may have on their accounts remains protected under Ofgem\u2019s rules.<\/p>\n

\u2018We are working quickly to appoint new suppliers for all impacted customers.<\/p>\n

\u2018We\u2019d advise customers not to try to switch supplier in the meantime, and a new supplier will be in touch in the coming weeks with further information.<\/p>\n

\u2018We have worked hard to improve the financial resilience of suppliers in recent years, implementing a series of rules to make sure they can weather unexpected shocks.<\/p>\n

\u2018But like any competitive market, some companies will still fail from time to time, and our priority is making sure consumers are protected if that happens.\u2019<\/p>\n

Get in touch with our news team by emailing us at webnews@metro.co.uk<\/a>.<\/strong><\/strong><\/strong><\/p>\n

For more stories like this, <\/strong>check our news page<\/strong><\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Customers can expect to be contacted by their new supplier in the next few days (Picture: Getty Images) One of the most complained about energy suppliers is going bust, with one customer saying they found out about the news through social media. Rebel Energy announced it is ceasing to trade, becoming the latest supplier to […]<\/p>\n","protected":false},"author":1,"featured_media":1630,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[],"class_list":["post-1628","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk"],"_links":{"self":[{"href":"http:\/\/softnary.com\/index.php\/wp-json\/wp\/v2\/posts\/1628","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/softnary.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/softnary.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/softnary.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/softnary.com\/index.php\/wp-json\/wp\/v2\/comments?post=1628"}],"version-history":[{"count":3,"href":"http:\/\/softnary.com\/index.php\/wp-json\/wp\/v2\/posts\/1628\/revisions"}],"predecessor-version":[{"id":1633,"href":"http:\/\/softnary.com\/index.php\/wp-json\/wp\/v2\/posts\/1628\/revisions\/1633"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/softnary.com\/index.php\/wp-json\/wp\/v2\/media\/1630"}],"wp:attachment":[{"href":"http:\/\/softnary.com\/index.php\/wp-json\/wp\/v2\/media?parent=1628"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/softnary.com\/index.php\/wp-json\/wp\/v2\/categories?post=1628"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/softnary.com\/index.php\/wp-json\/wp\/v2\/tags?post=1628"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}